I was relaxing in the facial spa when I heard this obnoxious voice talking loudly over the phone.
Her phone wouldn't stop ringing and she would have endless conversations which didn't seem urgent at all.
When she wasn't talking on the phone, she was making demands to be served immediately, despite being late for her manicure appointment.

“You need to learn to respect customers! I can sue you!” etc etc * bitchy nonsense *
When it was my turn to be attended to, the staff was so professional , unperturbed, and didn’t show any trace of annoyance from the previous insulting experience with that obnoxious woman.

She was smiling sweetly and speaking ever so gently.
I immediately felt relaxed already.
Wow. Such professionalism.
Respect.